Shipping Policy — Floritech Plants
Last updated: August 6, 2026
1. Order Processing
We carefully prepare and pack every order to ensure that plants reach you in the best possible condition.
Orders are generally processed within 1–2 business days.
Orders may take slightly longer during weekends, holidays, sales, or periods of high demand.
Once your order is dispatched, you will receive the available tracking details.
2. Delivery Time
Standard delivery generally takes 4–7 business days after dispatch.
Delivery time may vary depending on your location, courier service, weather, and other external factors.
Remote and difficult-to-reach locations may require additional delivery time.
3. Plant Packaging
Plants are packed carefully using suitable protective materials to reduce the risk of damage during transportation.
Depending on the product, plants may be shipped:
Bare-rooted, without soil or pot, to make transportation safer.
With a pot, where specifically mentioned in the product description.
With appropriate protective packaging to minimize movement and damage during transit.
Minor changes in appearance, such as slight wilting, leaf drop, or colour changes, can occur due to transportation stress and are normal for live plants.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
Any free-shipping offer will be subject to the terms and minimum order value mentioned on the website.
5. Tracking Your Order
Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout.
Customers are requested to keep their phone number available for courier communication and delivery attempts.
6. Delivery Delays
Floritech Plants is not responsible for delays caused by circumstances beyond our control, including:
Courier delays
Weather conditions
Natural disasters
Transportation disruptions
Strikes or operational issues
Incorrect or incomplete address information
Customer unavailability
Other unforeseen circumstances
We will provide reasonable assistance in coordinating with the courier whenever possible.
7. Incorrect Address or Contact Details
Customers are responsible for providing a complete and accurate:
Name
Delivery address
PIN code
Mobile number
Email address
If an order is returned because of an incorrect address, incomplete information, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.
8. Delivery Inspection
Please inspect your package as soon as it is delivered.
For any damaged, missing, or severely affected plant/product claim, a continuous and unedited unboxing video is mandatory.
The video should start before opening the package and continue until the entire order has been unpacked.
9. Damaged or Missing Items
If your order arrives severely damaged or an item is missing:
Contact us within 24 hours of delivery.
Provide your order number.
Send clear photographs of the package and affected items.
Provide the complete unboxing video.
Claims will be reviewed by our team according to our Refund & Return Policy.
10. Live Plant Shipping Disclaimer
Plants are living products and may naturally experience minor stress during shipping. Slight wilting, leaf loss, colour changes, or soil movement does not necessarily indicate that a plant is damaged or unhealthy.
With proper care after delivery, most plants recover and establish normally.
11. Contact Us
For shipping-related questions or delivery assistance:
Floritech Plants
Phone: +91-7017347065
Email: floritechplants@gmail.com
Support Hours: 9:30 AM – 6:30 PM, Monday–Sunday
Address: Siloti, Naukuchiatal, Bhimtal, Uttarakhand – 263136, India