Refund & Return Policy — Floritech Plants
Last updated: August 6, 2026
1. Order Cancellation
Orders cannot be cancelled once placed, as we begin processing and preparing plants for shipment immediately.
If you need to make any changes to your order, please contact us as soon as possible before dispatch. We will try our best to accommodate your request, subject to order status.
2. Damaged Plants — Replacement
If a plant arrives damaged, you may be eligible for a replacement, subject to verification.
A continuous and unedited unboxing video is mandatory for any damage, missing item, or plant-condition claim. The video should begin before opening the package and continue until the contents have been completely unpacked.
Claims without a valid unboxing video may not be accepted.
3. Plant Condition Assessment
Plants are living products and may experience minor stress during transportation, including slight wilting, leaf loss, colour changes, or soil movement.
Our team will assess the condition of the plant based on the submitted unboxing video and photographs.
Where appropriate, we may also provide care and maintenance instructions to help the plant recover and establish after delivery.
4. Refunds for Non-Plant Products
For non-plant products such as pots, planters, tools, accessories, soil, or other gardening products, an approved refund may be available subject to verification.
If a return is required:
The product must be shipped back to Floritech Plants at the customer’s expense.
The product must be unused and returned in the same condition in which it was dispatched.
Once the returned product is received and inspected, an approved refund will be processed within 3–4 business days.
5. Healthy Plants Are Non-Refundable
Plants that are confirmed to be healthy and undamaged at the time of delivery are not eligible for return or refund.
As plants are living products, return transportation can cause additional stress or damage and may affect their survival.
6. No Refund After Replacement
Once a replacement has been approved and dispatched for a damaged or defective item, the replacement decision is considered final for that item.
A second refund or replacement claim for the same issue will generally not be accepted.
7. Partial Damage
For orders containing multiple plants or products:
If the verified damaged portion is 30% or more of the total order value, the customer may be eligible for a refund, subject to assessment.
If the verified damage is below 30% of the total order value, the affected item(s) will generally be replaced instead of refunded.
The final decision will be based on the submitted unboxing video, photographs, order details, and condition of the items received.
8. Claim Time Limit
Any damage, missing item, or serious plant-condition issue must be reported within 24 hours of delivery.
Please provide:
Order number
Clear photographs of the affected item
Continuous, unedited unboxing video
A brief description of the issue
Claims submitted after the specified time period may not be accepted.
9. Refund Processing
Where a refund is approved, the refund will be processed to the original payment method or through the applicable payment channel.
Processing time may vary depending on the payment provider or bank.
10. Need Help?
For questions regarding refunds, replacements, returns, or damaged orders, please contact us:
Floritech Plants
Phone: +91-7017347065
Email: floritechplants@gmail.com
Customer Support: 9:30 AM – 6:30 PM, Monday–Sunday
Address: Siloti, Naukuchiatal, Bhimtal, Uttarakhand – 263136, India